Effective Date: 01/02/2025

Welcome to Mitra Finance, operated by Shailja Microcare Foundation. By downloading, accessing, or using our mobile application, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Nature of Service

Mitra Finance is a financial support facilitation platform. It does not directly provide loans or financial disbursements.
All financial products or services are offered by third-party licensed financial institutions (e.g., NBFCs), who are solely responsible for reviewing applications and making lending decisions.

2. Eligibility

To use this app, you must:

• Be at least 16 years of age

• Provide accurate, complete, and truthful information during registration or any form submission

3. User Conduct

By using the app, you agree to:

• Not impersonate another person or provide false identification or documents

• Use the app only for lawful and authorized purposes

• Refrain from attempting to reverse-engineer or tamper with the app's functionality

We reserve the right to suspend or terminate access for any misuse or violation of these terms.

4. Liability Disclaimer

• Mitra Finance and Shailja Microcare Foundation are not responsible for the approval, rejection, interest rate, repayment terms, or any actions taken by partnered financial institutions.

• We do not guarantee approval of any financial application or service.

5. Modifications

We may revise these Terms of Service at any time. If any material changes are made, we will notify users via in-app notification or our website. Continued use of the app after such updates constitutes your acceptance of the new terms.

6. Data & Privacy

Use of this app is also governed by our Privacy Policy, which details how your data is collected, used, and retained. Users are advised to review the Privacy Policy regularly.

7. Termination & Deletion

You may terminate your account at any time through the app or by contacting us at support@mitrafinance.in. We reserve the right to delete user accounts that violate these terms or are inactive for an extended period.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or relating to this agreement shall be subject to the exclusive jurisdiction of the courts located in Mathura, Uttar Pradesh.

9. Contact Information

For questions or concerns regarding these terms, please contact:

• 📧 Email: support@mitrafinance.in

• ☎ Phone: +91-9045710752