Effective Date: 01/08/2025

Shailja Microcare Foundation (“we”, “our”, “us”) operates the Mitra Support App. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you use the Mitra Support App, we may collect:

• Basic profile details (name, phone number, address).

• Participation-related information (program status, attendance, reminders).

• Device information (such as IP address, device type, and OS version).

We do not collect sensitive personal data such as Aadhaar, PAN, or any financial/credit information.

2. How We Use Your Information

We use your information only to:

• Provide you access to program updates and schedules.

• Notify you of upcoming community activities.

• Maintain and improve the functionality of the app.

• Respond to your support requests.

We do not use your information for lending, credit checks, or financial services.

3. Sharing of Information

We do not sell or rent your personal information.

We may share limited information only:

• With our trusted service providers (for hosting, app maintenance).

• When required by law, regulation, or government request.

4. Data Security

We use appropriate security measures to protect your information, including encryption in transit and restricted access. However, no system is fully secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary for program participation.

You may request deletion of your data at any time (see Section 6).

6. Your Rights

You have the right to:

• Access the information we hold about you.

• Request correction of your information.

• Request deletion of your information.

To request deletion, use the in-app “Delete Account” option or contact us at:

📧 support@mitrafinance.com

7. Children’s Privacy

Our app is intended for use by individuals above 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@mitrafinance.in

• Phone: +91-9045710752